Support
How Can We Help You?
Browse the topics below, or search the catalogue by part number.
Orders & Purchases
Track orders, manage purchases, and order history
Shipping & Delivery
Shipping methods, costs, and delivery times
Returns & Refunds
Return policy, refund process, and exchanges
Payment & Billing
Payment methods, invoices, and billing questions
Account & Privacy
Manage account, security, and privacy settings
Product Information
Product specs, calibration, and warranties
FAQ
Frequently Asked Questions
What payment methods do you accept?+
International debit and credit cards, processed by our payment provider, PayGlocal.
How long does shipping take?+
Free standard shipping to all countries. Orders are dispatched within 1–2 business days; international delivery takes 10–15 business days. Urgent shipping is available at extra cost — ask us for a quote.
What is your return policy?+
Returns within 30 days of delivery for unused items in original condition with all packaging and accessories. The buyer pays return shipping and a 20% restocking fee applies; defective or wrong items are returned free of charge.
Do you offer calibration services?+
Yes! We offer professional calibration and inspection services for all marine equipment. Our certified technicians ensure your equipment meets industry standards.
Can I track my order?+
Yes. We share the courier tracking ID once your order is dispatched. If you haven't received it, send us your order number on WhatsApp or email and we'll update you.
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